Customer Notices
Customer Notice - 12 July 2021
Please note that some of our Mercedes-Benz Dealers and Roadside Assistance services have been affected by ongoing unrests and will therefore not be available in a number of areas. They will remain closed until further notice.
Should you require support during this time, please contact us on 0800 1 333 55.
Stay safe.
Regards,
Mercedes-Benz South Africa Ltd.
Customer Notice - 25 February 2021
Please be advised that Mercedes-Benz South Africa has partnered with the Road Traffic Management Corporation (RTMC) to communicate to all customers impacted by the world-wide Takata Airbag campaign.
This campaign is being carried out in a phased approach. To determine whether your vehicle is included in the first phase, you can check your VIN number on https://aftersales.mercedes-benz.co.za/vehicle-recall or contact the Mercedes-Benz Customer Assistance Centre on 0800133355 or webmails.southafrica@cac.mercedes-benz.com. Should your vehicle not display on the recall page, Mercedes-Benz will contact you directly when your vehicle is due for this campaign.
As a valued customer, we wish to remind you that Mercedes-Benz South Africa and its Agent partners would never arrange for the collection of your vehicle to action outstanding safety recalls or service measures.
A list of past and current recall actions can be found at https://corporate.mercedes-benz.co.za/brands-and-products/recall-notifications/
Regards,
MBSA Customer Service Team
Customer Notice - 23 October 2019
Fraudsters are constantly finding new and advanced ways to try and defraud unsuspecting customers.
It has come to the attention of Mercedes-Benz South Africa that there are unknown individuals posing as representatives of the company and the Agent network, targeting customers about so-called outstanding recalls and service measures on their vehicles.
As a valued customer, we wish to impress upon you that Mercedes-Benz South Africa and the Agent Network would never arrange for the collections of your vehicle to action outstanding safety recalls or service measures.
Should you receive communication pertaining to the aforementioned or have any suspicion of fraudulent activity regarding your vehicle, immediately contact your nearest dealership or the Mercedes-Benz Customer Assistance Centre on 0800 133 355.
Alternatively, to check if there is an outstanding service measure on your vehicle, please use our secure online platform by visiting https://aftersales.mercedes-benz.co.za/vehicle-recall#recall-form.