Recall Notifications

2019

FEBRUARY

Check electric power steering, replace if necessary – Models 205 - C-Class; 213 - E-Class
Recall Number: 4693004

Daimler AG has determined that on certain Models; 205 - C-Class and 213 - E-Class, a lock nut may be cracked in the steering gear in the C-Class and E-Class (model series 205, 213, 238) vehicles with rear wheel drive. In the extremely unlikely case that a pre-damaged lock nut was installed in a vehicle, this could break if subjected to very high lateral forces on the steering. These are most likely to occur a low speeds, such as upon contact with a curb while manoeuvring or while parking.

In such a case, the lock nuts could break and the steering could lock. The risk of accident would thus be increased.
As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, the customer should make a booking with any approved Mercedes-Benz dealer and have the campaign carried out.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 27 vehicle is affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

 

Replace seat belt buckles – Models 205 - C-Class; 238 - E-Class; 222 - S-Class
Recall Number: 9190301

Daimler AG has determined that on certain Models; 205 - C-Class; 238 - E-Class; 222 - S-Class, the switches in certain seat belt buckles may have been produced outside the specification. As a result, it is possible that while in operation, the vehicle may mistakenly detect a correctly engaged seat belt as being not engaged. A warning tone and a warning symbol in the instrument cluster inform the driver of this condition.

In the case of this fault, neither the electric (PRE-SAFE® function) nor pyrotechnic belt tensioning would be activated in the case of an accident with intended belt pre-tensioning. As a result, the full effect of the restraint system may not be ensured. As a consequence, the risk of injury for the occupants would increase.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, the customer should make a booking with any approved Mercedes-Benz dealer and have the campaign carried out.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 37 vehicle is affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

 

Replace seat belt buckle of front and rear seats - Model 222 - S-Class
Recall Number: 9190302

Daimler AG has determined that on certain Model 222 - S-Class, the switches in certain seat belt buckles may have been produced outside the specification in the vehicles of model series 222 transferred to you. The vehicle during operation may incorrectly detect a correctly fastened seat belt as not fastened.
In the case of this fault, neither the electric (PRE-SAFE® function) nor pyrotechnic belt tensioning would be activated in the case of an accident with intended belt pre-tensioning.

As a result, the full effect of the restraint system may not be ensured. As a consequence, the risk of injury for the occupants would increase.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, the customer should make a booking with any approved Mercedes-Benz dealer and have the campaign carried out.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 6 vehicle is affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

Welding of rear spoiler– Model 222 - S-Class
Recall Number: 8892102

Daimler AG has determined that on certain Model 167 - GLE, the rear spoiler at the tailgate may not have been produced according to the specification in the GLE vehicles.

In the case of this fault, during vehicle operation, the upper part of the rear spoiler may fully detach from the basic carrier and the vehicle. As a result, this could cause a risk of injury for other road users.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, the customer should make a booking with any approved Mercedes-Benz dealer and have the campaign carried out.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 2 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

MARCH

High beam cannot be deactivated at times – Model A-Class (177 Platform)
Recall Number: 5495201

Daimler AG has determined that on certain Model 177 – A200, the multifunction camera software may not correspond with the specification in your vehicle and subsequent manual activation of the high beam, it might no longer be possible to deactivate the high beam in your vehicle via the high beam lever. This could dazzle oncoming traffic, which would increase the risk of an accident.

It is still possible to deactivate the high beam at any time by turning the rotary light switch to the “manual driving lights” setting. In the case of this fault, the accident prevention function of the assistance system may be reduced. We will therefore update the multifunction camera software as a precautionary measure in your vehicle.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, the customer should make a booking with any approved Mercedes-Benz dealer and have the campaign carried out.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 411 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

Replace airbag control unit – E-Class (213 platform)
Recall Number: 9193146

Daimler AG has determined that on certain E-Class vehicles (213 platform), the airbag control unit in your vehicle could be damaged due to a variation in the production process. The air conditioner housing may have collided with the airbag control unit during the assembly and the airbag control unit may thus be damaged.

In the case of this fault, this may lead to an impairment of the functioning of the control unit. In this case, an inadvertent activation of the airbags cannot be excluded. This could increase the risk of injury for the occupants as well as the risk of an accident.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, the customer should make a booking with any approved Mercedes-Benz dealer and have the campaign carried out.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 530 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

APRIL

Front-end flap air deflector loose – Actros 963, Antos 963, Arocs 964
Recall Number: 8892063

Daimler AG has determined that the outer section of the front-end flap air deflector could detach partially or entirely from the inner section or vehicle. This potentially affects vehicles of the following models: Actros 963, Antos 963 and Arocs 964 in arctic white.

In the most unfavourable case, the outer section of the front-end flap air deflector (approx. 750 g) could detach from the vehicle completely and fall off. This would increase the risk of an accident for traffic following behind.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, we will therefore install a new air deflector on both sides of potentially affected vehicles.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 1165 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

 

Replace electric power steering – Models: C-Class (177 platform); E-Class (213 platform); E-Class (238 platform) and GLC (253 platform)
Recall Number: 4693002

Daimler AG has determined that on certain Models: C-Class (177 platform); E-Class (213 platform); E-Class (238 platform) and GLC (253 platform), it is possible that a sensor within the electronic steering was produced outside of specifications.

In this case, if the sensor were to fail while driving, the rotor position of the electric motor within the steering would no longer be detected and the steering power assistance would be deactivated as a result. This could increase the risk of an accident. As part of a recall, we will thus replace the electric power steering on your vehicle as a precautionary measure.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, the customer should make a booking with any approved Mercedes-Benz dealer and have the campaign carried out.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 6 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

 

Repair the electrical frame wiring harness – Unimog
Recall Number: 5591879

Daimler AG has determined that damage may occur in the electrical frame wiring harness along the right longitudinal frame member in the Mercedes-Benz UNIMOG vehicles, despite all the care exercised in vehicle development and testing as well as the coordination of supplier components.

As a result, a partial failure of the following components cannot be ruled out during vehicle operation: Rear lamp unit (incl. trailer), electrical supply line of the cab and engine control unit (MCM), as well as the anti-lock braking system (ABS) of the rear axle.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, will therefore perform remedial action and check the electrical frame wiring harness in the potentially affected vehicles for damage and, where damage is found, to repair it accordingly as part of a recall campaign.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. 1 vehicle is affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

JUNE

Check seat backrest frame on left and right front seats, replace if necessary – Models C-Class Coupe/Convertible (205 platform), E-Class Coupe/Convertible (238 platform)

Recall Campaign Number: 9192043
Daimler AG has determined that on the backrests on the right side of each of the front seats might not be completely locked on certain vehicles of the C-Class Coupé/Convertible (model series A/C 205) and E-Class Coupé/Convertible (model series A/C 238) model series. Unsecured objects on the rear seats of the vehicle may not be held back in the event of an accident if the seat backrest locking function is not working correctly, and this could increase the risk of injury for vehicle occupants on the front seats.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, we will therefore check the seat backrest frame on left and right front seats on your vehicle as a precautionary measure and replace if necessary. The required work as part of the recall will of course be carried out free of charge.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 2509 vehicles are affected in the South African market.
If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

AUGUST

Recall Campaign Number: 5490318
Active Brake Assist limited – Models: CLA (118 platform); GLE (167 platform); A-Class (177 platform); C-Class (205 platform); S-Class (217 platform); S-Class (217 platform); E-Class (238 E-Class); B-Class (247 platform) and CLS (257 platform)

Daimler AG has determined that on certain vehicles of the CLA (118 platform); GLE (167 platform); A-Class (177 platform); C-Class (205 platform); S-Class (217 platform); S-Class (217 platform); E-Class (238 E-Class); B-Class (247 platform) and CLS (257 platform) model series, the software of one of the radar sensors on your vehicle may not correspond to the specifications.

As a result, the acoustic and visual warnings of the Brake Assist would indeed be output as intended. However, autonomous partial braking or maximum full-stop braking may not take place due to the limited radar sensor signal adjustment. This would impair the assistance function of preventing collisions or mitigating their degree of severity. In this case, the risk of accident or injury would be increased.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, we will therefore update the radar sensor control unit software on your vehicle as a precautionary measure. The required work for this will take approx. 30 minutes. The required work as part of the recall will of course be carried out free of charge.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 40 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

Recall Campaign Number: 8391101
Check installation of leaky condensation drain hose – Models: GLE 300d, 400d and 450 (167 platform)

Daimler AG has determined that the drain hoses for the air conditioning system may not have been installed correctly in certain vehicles of the GLE 300d, 400d and 450 (167-platform) model series. As a result, condensation may leak into the vehicle interior and cause function errors on various electrical components. For example, the risk of fire caused by a short circuit could increase, the automatic emergency call (eCall) may fail, it may not be possible to unlock and/or start the vehicle, or to activate engine limp-home mode. This would increase the risk of injury and accidents.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, we will therefore check the installation of the condensation drain hoses on your vehicle as a precautionary measure and correct it if necessary. The required work as part of the recall will of course be carried out free of charge.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 331 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

SEPTEMBER

Recall Campaign Number: 3191092
Torque at cross member for retrofitting a trailer coupling– Model: X-Class (VS40 platform)

Daimler AG has determined that on certain vehicles of the X-Class (VS40 platform) model series, the mounting instructions for kits for retrofitting a trailer coupling on X-Class vehicles specified a tightening torque that was too high for the mounting screws of a cross member to be installed while doing this.

As a result, if a too-high torque was applied to vehicles by a workshop (or possibly by customers themselves) as per the mounting instructions, the failure of the threaded connection and thus a detachment of the trailer hitch from the towing vehicle cannot be excluded when towing a trailer. The following traffic would thus be at risk and there would be an increased risk of accident.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, we will therefore replace the mounting screws and tighten the new mounting screws with the correct torque as a precautionary measure. We ask that you make an appointment for your vehicle with an authorized Mercedes-Benz workshop as soon as possible

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 229 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

Recall Campaign Number: 6891079
Front passenger side airbag flap – Model: V-Class (VS20 platform)

Daimler AG has determined that on certain vehicles of the V-Class (VS20 platform) model series, the plastic flap behind which the airbag is located may tear off during the activation of the front passenger airbag in certain V-Class vehicles. The correct restraint effect of the front passenger airbag can as a result no longer be guaranteed. In addition, the flap may be propelled as a single part or in splintered parts out of the instrument panel into vehicle interior and increase the risk of injury for the vehicle occupants.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, we will therefore we will replace the instrument panel including the airbag flap on the front passenger side as a precautionary measure. We ask that you make an appointment for your vehicle with an authorized Mercedes-Benz workshop as soon as possible.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 9 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

Recall Campaign Number: 4290002
ABS (anti-lock braking system) hydraulic unit brake lines – Model: G-Class (469 platform)

Daimler AG has determined that on certain vehicles of the G-Class (469 platform) model series, the strong vibrations could occur at the brake lines to the ABS hydraulic unit in your vehicle because of exceptional roadway conditions (washboard roadway). This could cause brake lines to crack. These cracks could cause a minimal amount of leakage in the affected brake circuit. If brake fluid were to escape unnoticed over a longer period until the minimum fill level in the expansion reservoir would not be reached, a warning message would be displayed in the instrument cluster. The brake system would remain fully functional in this condition.

If this warning were ignored for another long period of time, the braking power of the affected brake circuit could be impaired by a continued brake fluid leakage. This would lead more and more to an increase in the brake pedal travel. In this case, an increased braking distance and accident hazard cannot be excluded.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, we will therefore we will retrofit your vehicle with the modified brake lines with optimized routing as a precautionary measure. The work required for this will take approximately 4.5 hours. We ask that you make an appointment for your vehicle with an authorized Mercedes-Benz workshop as soon as possible.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 105 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

 

Recall Campaign Number: 6490002
Mounting of protective shield underneath spare wheel– Model: A-Class F/L (177 platform)

Daimler AG has determined that on certain vehicles of the A-Class Facelift (177 platform) model series, the protective tinplate underneath the spare wheel recess might tear in the outer areas. With increasing mileage, a gradual growth of the tear up to complete breakage of the tinplate in the outer areas cannot be ruled out.

In case of multiple cracks in the same area, a complete loss of small parts of the protective tinplate could occur, increasing the risk for following traffic.
As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, we will therefore we will retrofit your vehicle with the modified brake lines with optimized routing as a precautionary measure. The work required for this will take approximately 1 hour. We ask that you make an appointment for your vehicle with an authorized Mercedes-Benz workshop as soon as possible.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 16 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

Recall Campaign Number: 4790009
Welding of tank filler neck – Model: GLE 450 (167 platform)

Daimler AG has determined that on a certain vehicle of the GLE 450 (167 platform) model series, the welding between the tank filler neck and the fuel tank may not correspond to the specifications.

In this case, the welding may be leaky, causing fuel to escape. Depending on the amount of leaked fuel, this may present a risk of accident to following traffic. Applicable statutory specifications relating to the leak tightness of the fuel system and evaporation quantities may not be observed in the event of a fault. A risk of fire can be ruled out.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, we will therefore replace the fuel tank in the affected vehicles as a precautionary measure. We ask that you make an appointment for your vehicle with an authorized Mercedes-Benz workshop as soon as possible.
The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. Only 1 vehicle is affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

Recall Campaign Number: 7290251
Check right door locks on vehicle – Model: Sprinter (906 platform)

Daimler AG has determined that on certain vehicles of the Sprinter (906 platform) model series, the electronically unlocking door locks may have been installed with an incorrect operating lever. As a result of this, the front passenger's hinged door, the load compartment sliding door and the right rear-end door could be impossible to open from both the inside and the outside.
In an emergency, the escape route via the right side of the vehicle cannot be guaranteed. There could be a heightened risk of injury.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, we will therefore we will check your vehicle and replace the door locks if they are faulty as a precautionary measure. We ask that you make an appointment for your vehicle with an authorized Mercedes-Benz workshop as soon as possible.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 191 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

Recall Campaign Number: 9192105
Check Airbags, replace if necessary – Models: CLA (118 platform); A-Class (177 platform); GLC (253 platform)

Daimler AG has determined that on certain vehicles of the CLA (118 platform); A-Class (177 platform); GLC (253 platform) model series, the four lock nuts for fastening the airbag may not have been screwed in in your vehicle. In the event of an accident in which the airbag is deployed, the airbag may detach itself from its base plate and enter into the vehicle interior at high speed.

As a result, the restraint effect of the airbag may not be ensured and the risk of injury for the occupants may be increased.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, we will therefore we will therefore check the driver's airbag in your vehicle as a precautionary measure and exchange it if necessary. The required work for this will take approximately 30 minutes. We ask that you make an appointment for your vehicle with an authorized Mercedes-Benz workshop as soon as possible.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 149 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

OCTOBER

Recall Campaign Number: 3393005
Threaded connection of right tie rod - Model: C-Class (205 platform)

Daimler AG has determined that on certain C-Class vehicles (205 platform), the documentation of the correct mounting of the tie rod to the right front axle stub might be missing. Due to the missing documentation, no confirmation is available whether the tie rod was correctly mounted to the right front axle stub during the assembly process.

Should the mounting not meet specification, the mechanical connection between tie rod and right front axle stub might not be ensured permanently. In case of a detached tie rod, wheel control on this side could no longer be guaranteed, potentially impairing the handling of the vehicle. In this case the risk of a crash would be increased.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, we will therefore replace the tie rod of the right front axle on your vehicle. The required work for this will take approximately 3 hours. We ask that you make an appointment for your vehicle with an authorized Mercedes-Benz workshop as soon as possible.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 18 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

NOVEMBER

Recall Campaign Number: 9190203
Left front seat adjustment weld seam Model: A-Class (177 platform)

Daimler AG has determined that on certain vehicles of the A-Class (177 platform) model series, a weld seam on the seat height adjustment of the left front seat may have been executed inadequately in your vehicle.
In the event of a crash, the weld seam may break, causing the seat cushion to lower itself toward the front. As a consequence, the protective effect of the restraint system may be reduced, causing the risk of injury for the occupant to increase.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, we will therefore replace the inclination adjuster on the left front seat in your vehicle as a precautionary measure. The required work for this will take approx. 2.5 hours.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 20 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

DECEMBER

Recall Campaign Number: 0894001
Rework screw connection at steering bracket on frame – Model Actros (93x platform), Actros (963 platform), Arocs (964 platform) and Atego (967 platform)

Daimler AG has determined that the bolt in the front-axle differential in certain EQC vehicles (model series 293) may not correspond to the specification in terms of service life.

As a result, it cannot be ruled out that the bolt may fracture during the service life of the vehicle. In this case, the power transmission to the front axle would be interrupted. Pieces of the fractured bolt could lead to the differential transmission – and thus the front wheels – blocking. This could impair the ability to control the vehicle and increase the risk of an accident. Furthermore, the transmission housing could become damaged and oil could get onto the roadway. This would increase the risk of accident for the following vehicles.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, we will therefore replace the electric drivetrain of the front axle on your vehicle as a precautionary measure. The required work for this will take approx. 8 hours.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 3 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

Recall Campaign Number: 4691067
Actros (93x platform), Actros (963 platform), Arocs (964 platform) and Atego (967 platform)

Daimler AG has determined that on certain vehicles of types Actros (93x platform), Actros (963 platform), Arocs (964 platform) and Atego (967 platform) model series, one or more screw connections at the steering bracket, which connects the steering gear to the front frame end or front frame reinforcement, may not have been correctly tightened.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, our recall campaign involves loosening the screw connections in all potentially affected vehicles and then correctly applying the required tightening torque. The necessary work will of course be carried out free of charge.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. 1 vehicle was affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.