2020

JANUARY

 

Recall Number: 78910002

Replace panoramic sliding sunroof top – A-Class

Daimler AG has determined that on certain A-Class vehicles, the glass pane of the panoramic sliding sunroof may not have been correctly bonded in your vehicle.

As a result, the bonding of the glass pane may gradually lose its retention force over the operating lifespan. The glass pane may thus stick out from the vehicle in places and corresponding wind noises may develop. If this is not noticed by the customer, the glass pane may over time fully detach from the vehicle. This would increase the risk of accident and/or injury for other road users.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, the customer should make a booking with any approved Mercedes-Benz dealer and have the campaign carried out.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 2 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

 

FEBRUARY

Recall Number: 5491016

Routing of door wiring harness

Daimler AG has determined that on certain vehicles, the wiring harnesses of the front doors may have been unfavourably installed in your vehicle. Individual cables may have been damaged due to the movement of the wiring harness during the opening and closing of the doors.

Depending on the affected cable, different malfunctions may occur; incl. the restraint system may trigger in a delayed manner during a side impact, the position information during an emergency call may be incorrect or the door may not automatically unlock in the case of an accident.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, the customer should make a booking with any approved Mercedes-Benz dealer and have the campaign carried out.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 109 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

 

Recall Number: 3295024

Spring damper software

Daimler AG has determined that on certain vehicles, the spring damper software in your vehicle may not correspond to the specification. The specific direction of installation of the level sensors may not have been considered correctly.

In this case, the headlamp range adjustment may lie outside the tolerance. When operating the vehicle with the maximum number of occupants, it cannot be ruled out that oncoming traffic will be dazzled. This would increase the risk of an accident.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, the customer should make a booking with any approved Mercedes-Benz dealer and have the campaign carried out.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 4 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

 

Recall Number: 8091052

FREMDSTART - Model : Actros (963 platform) and Arocs (964 platform)

Daimler AG has determined that on certain vehicles, the there is a risk that the ignition of vehicle models Actros 963 and Arocs 964 may automatically switch off during driving if it is not started via the start/stop switch but via a jump-start connection point. To preserve the starter battery, all Actros 963 and Arocs 964 vehicle models of the new generation switch the ignition off under the condition that the engine has not been started via the start/stop switch within 30 minutes after switching on the ignition.

We therefore ask that you schedule an appointment with your Mercedes-Benz workshop without delay if your vehicle has a jump-start connection point installed. Your service advisor is waiting to take your call. We sincerely apologize for the inconvenience and ask for your understanding in this matter. The work required as part of the recall will of course be carried out free of charge.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 240 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

 

Recall Number: 9190308

Implausible seat belt detection

Daimler AG has determined that on certain vehicles, the front seat belt buckles might not have been manufactured according to specification. A correctly fastened seat belt could be erroneously detected as not fastened. The driver would be made aware of this circumstance by a warning symbol in the instrument cluster as well as an acoustic warning signal instantly upon the start of the drive.

If the driver were to ignore these warnings, neither the electric (PRE-SAFE®-function) nor the pyrotechnic tensioning would be activated in the event of a crash with activation of the restraint systems. Thus, the full effect of the restraint system could be impaired. As a consequence, the risk of injury for the front passengers would be increased.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, the customer should make a booking with any approved Mercedes-Benz dealer and have the campaign carried out.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 1274 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

Recall Number: 4090018

Wheel Bolting

Daimler AG has determined that on certain vehicles, the wheel bolts might not have been tightened with the necessary torque. During driving operation, this might lead to noises due to a loosened wheel connection. In case of too low tightening torque, the wheel bolts might loosen after a very short driving distance.
In case of completely loosened wheel bolts, the affected wheel might separate from the vehicle. This would increase the risk of a crash and injury.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, the customer should make a booking with any approved Mercedes-Benz dealer and have the campaign carried out.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 42 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

Recall Number: 3291094

Wishbone control arm

Daimler AG has discovered that on certain vehicles, a wishbone control arm from the supplier BOGE Rubber & Plastics/ Zhuzhou Co., Ltd., may be installed in your vehicle. This wishbone control arm can crack due to the pressure of the pipe on the joint. For this reason, we will check whether a wishbone control arm from the supplier BOGE Rubber & Plastics/ Zhuzhou Co., Ltd., is installed in your vehicle. If a wishbone control arm of this kind is installed, we will replace it with a wishbone control arm from the supplier ZF.
A cracked wishbone control arm changes the handling characteristics of the vehicle. Because the axle is no longer sufficiently guided, component parts in the surroundings (such as pneumatic lines for supplying the air bellows, travel sensors for level control, etc.) may be damaged.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, the customer should make a booking with any approved Mercedes-Benz dealer and have the campaign carried out.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 3 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

 

Recall number: 0392057

Replacement of connecting rods

Daimler AG has determined that on certain vehicles, a possible non-conformity with connecting rods installed in the engines of these potentially affected vehicles, due to deviations in the manufacturing process.

This irregularity may cause the early break of connecting rods, resulting in engine locking, detachment of part fragments on roads and causing the vehicle to slow down and stop. Under extreme situations, there may be oil leakage on the road .These conditions would increase the risk of accidents and severe injuries, or fatalities, to vehicle occupants and/or third parties.


As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, the customer should make a booking with any approved Mercedes-Benz dealer and have the campaign carried out.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 1 vehicle are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

 

MARCH

 

Recall number: 9196004

Replace front passenger airbag

Daimler AG has determined that on certain vehicles, that specific climatic condition may cause a chemical change of the propellant in the gas generator of certain Takata airbags. In the event of an accident involving the deployment of an airbag, this change could cause the gas generator to burst due to increased internal pressure.
In this case, this airbag would not develop its restraint effect and the occupants would be at a risk of injury due to separating parts of the gas generator.

As our top priority is the safety of our customers, Daimler AG, via its Mercedes-Benz service partners, the customer should make a booking with any approved Mercedes-Benz dealer and have the campaign carried out.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 29, 476 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

 

APRIL

 

Recall number: 8896062

Front-End Flap Air Deflector

Daimler AG has determined that the outer section of the front-end flap air deflector could detach partially or entirely from the inner section or vehicle. This potentially affects vehicles of the following models: Actros 963, Antos 963 and Arocs 964 in arctic white. In the most unfavorable case, the outer section (approx. 750 g) could detach from the vehicle completely and fall off. This could increase the risk of an accident.
As part of our planned recall campaign, we intend to install a new air deflector on both sides of potentially affected vehicles as a precautionary measure. Unfortunately, the required replacement parts are not yet available. We therefore ask that you have a little patience.

To minimize the risk of losing an air deflector, we kindly ask that you perform a visual inspection before driving off. For the visual inspection, please use the enclosed instructions including the photographs and artwork provided as examples. If the outer section of the front-end flap is loose or broken, please remove it and take your vehicle without delay to the nearest workshop.
 
As soon as the measure begins, you will receive unsolicited further information about the actual process from us.
The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 13 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

 

MAY

 

Recall Number: 7390003
Rear Door Child Safety Lock Symbol

Daimler AG has determined that on certain vehicles, the lock symbol embossed on the operating lever for the child safety lock in your vehicle may show the locking status incorrectly. In this case, the incorrectly embossed symbol may result in a misinterpretation of the locking status of the child safety lock. It may thus be possible to open the rear doors from the inside in spite of supposed locking. Vice versa, it may not be possible to open the rear doors from the inside in spite of supposed unlocking.
This could result in a risk of injury and/or an increased risk of injury for the occupants in the rear. In the operator's manual, the actuation direction for the child safety lock is shown and described correctly.
As part of a recall, we will therefore as a precautionary measure in your vehicle affix a correct label over the incorrectly embossed lock symbol in the rear doors; this will be carried out via the Mercedes-Benz service organization in the affected vehicles. The required work for this will take approximately 30 minutes.

We ask that you make an appointment for your vehicle as soon as possible with an authorized Mercedes-Benz workshop.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 307 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

 

JUNE

 

Recall Number: 1892005

Stop plugs in engine


Daimler AG has determined that on certain vehicles, that the material of two closure plugs on the engine might not withstand the maximum loads while driving.

Thus, the material of the closure plugs might fail as a result of high engine oil pressures, which occur especially during dynamic driving. It cannot be ruled out that engine oil leaks from the plugs. Leaking oil might get onto the road, increasing the risk of a crash for the following traffic. If the engine oil level were to fall below a certain limit, a red warning message would be illuminated in the instrument cluster. If the warning message were to be ignored, the engine could run dry. In this case, a stalling of the vehicle cannot be ruled out due to an engine damage.

To resolve this issue we will be conducting a recall in which we will rework the closure plugs on the engine on your vehicle as a precautionary measure. The required measures for this will take approx. 45 minutes.

We ask that you make an appointment for your vehicle as soon as possible with an authorized Mercedes-Benz workshop.
 

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 21 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

Recall Number: 3290201

Sealing of Shock Absorber


Daimler AG has determined that on certain vehicles, the seal of the piston rod of the shock absorbers of your vehicle could not meet durability specifications. In this case, the function of the sealing of the working chambers in the damper cannot be ensured over service life. In case of an impaired sealing, over time the shock absorber could wear out prematurely. If the progressing wear of the shock absorbers were to be unnoticed, it cannot be ruled out that a vehicle carrying the maximum amount of payload and quickly entering a turn might potentially tip, increasing the risk of a crash.
To resolve this issue we will be conducting a recall in which we will replace the shock absorbers on your vehicle as a precautionary measure.

We ask that you make an appointment for your vehicle as soon as possible with an authorized Mercedes-Benz workshop.
 

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 2 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

JULY

Recall number: 3395003

Differential locking system


Daimler AG has determined that on certain G-Class vehicles (463 platform) the control unit of the differential locking module might not meet the specification. The electrical contact of a specific resistor might be impaired due to sulphur fumes originating from the axle oil.

The differential locking status could not be reliably determined. According to the specified system strategy for locked differentials, both ESP and ABS systems would be deactivated. This could increase the risk of a crash under certain operating conditions.
To resolve this issue we will be conducting a recall in which we will check the differential locking modules on your vehicle as a precautionary measure and replace them, if necessary. The required measures for this will take approx. 3 hours. We ask that you make an appointment for your vehicle as soon as possible with an authorized Mercedes-Benz workshop.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 288 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

Recall number: 5490316

Idle speed too low after a cold start


Daimler AG has determined that the control unit software on certain GT-, C-, and G-Class vehicles (model series 190, 205, and 463) may not meet the specification. If the vehicle is shut off for more than 67 hours, the catalytic converter may not be heated by increasing the idle speed at the next engine start.
This would cause the catalytic converter to warm up more slowly than is intended. As a result, it is possible that legal emissions requirements may not be complied with.
The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 68 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

Recall number: 8391001

Installation of condensation drain hose


Daimler AG has determined that the condensation drain hose of the air conditioning system may not have been correctly installed in certain vehicles of the A-Class model series (model series 177). In this case, condensation from the air conditioning system could leak into the vehicle interior.

The condensation may get into the foot wells on the driver and front passenger side as well as the centre tunnel. As a result, corrosion may arise at the electrical components installed there and/or short circuits or leakage currents may occur. This may result in different effects, incl. the SRS control unit may fail, it may not be possible to start the vehicle, engine limp-home mode may be activated during vehicle operation and the function of additional components (e.g. fuel pump, automatic/manual emergency call) may be impaired. This would thus increase the risk of injury and an accident.

We ask that you make an appointment for your vehicle as soon as possible with an authorized Mercedes-Benz workshop.
 

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 1,753 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

Recall number: 929 5001

Left rear seat backrest lock


Daimler AG has determined that on C-Class (205 platform), E-Class (213 platform), GLC (253 platform), AMG GT 4-doors Coupe (290 platform) and EQC-Class (293 platform) vehicles equipped with rear seat backrests that can be electronically unlocked, that the left rear seat backrest lock of your vehicle might not meet the specifications. In this case, the basic functionality of the rear seat backrest lock would be given. However, in the event of a crash, when the cargo area is loaded, the cargo could strike the backrest of the left rear seat. In this case, a failure of the seat backrest lock cannot be ruled out, increasing the risk of injury to the occupants.

To resolve this issue we will be conducting a recall in which we will replace the left rear seat backrest lock on your vehicle as a precautionary measure. The required measures for this will take approx. 1 hour.

We ask that you make an appointment for your vehicle as soon as possible with an authorized Mercedes-Benz workshop.

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 32 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.

 

AUGUST 2020

Recall number: 0993103

Torque of threaded connections for exhaust gas turbocharger oil lines


Daimler AG has determined that, the verification in document form for the correct threaded connection of the turbocharger oil feed as well as oil return lines may be missing in certain vehicles of the model series C-, E-, S-Class as well as GLC and CLS (model series 205, 213, 238, 222, 253, 257) with 4-cylinder gasoline engine. Due to the missing documentation, no confirmation exists that the threaded connections for the turbocharger oil feed as well as oil return lines were correctly carried out during the assembly process.

If the threaded connections do not comply with the specification, the mechanical connections of the turbocharger oil feed line as well as the oil return line may not be permanently ensured. In the case of a loosened threaded connection, oil may leak out at the turbocharger oil feed and/or oil return line. As a result, it may come into contact with hot component parts. In this case, a risk of fire cannot be excluded.

As part of a recall, we will therefore check the threaded connections of the turbocharger oil feed as well as oil return lines in your vehicle as a precautionary measure and correct if necessary. The required work will take up to one hour.

We ask that you make an appointment for your vehicle as soon as possible with an authorized Mercedes-Benz workshop.
 

The campaign has been launched locally and affected customers are in the process of being contacted to inform them about the campaign. A total of 2 vehicles are affected in the South African market.

If there are any questions or queries with regards to this matter, please call the customer assistance centre on 0800 133 355 for assistance.